Att Guru | Your AT&T simplified

Frequently Asked Questions

1. What is AttGuru.com?

AttGuru.com is your one-stop online hub for everything related to AT&T. We help customers explore and purchase AT&T plans, devices, and accessories through our trusted network of authorized AT&T retailer partners. In addition, we provide expert guidance, tips, and resources to make staying connected simple and stress-free.

2. Do you sell AT&T plans and devices directly?

No. All AT&T plans and devices (phones, tablets, smartwatches, etc.) are sold and fulfilled directly by AT&T or its authorized retailers. AttGuru.com acts as a trusted connection point—making it easy for you to browse, compare, and buy through official partners.

3. How are orders fulfilled?

AT&T Devices & Plans → Fulfilled directly by AT&T or our authorized retailer partners. You may receive your device shipped from AT&T or pick it up at your nearest AT&T retail store (partner location).

Accessories (non-AT&T branded) → Sold and shipped directly by AttGuru.com.

AT&T Accessories → Can be purchased from the AT&T website or picked up in-store at our partner locations.

4. Why should I shop through AttGuru.com instead of directly from AT&T?

AttGuru.com adds extra value by:

Offering personalized guidance and consultations to find the right AT&T plan or device for your needs.

Providing tips, tricks, and tutorials to help you get the most out of your AT&T services.

Giving you access to exclusive deals, promotions, and recommendations from trusted partners.

Offering a convenient platform where you can shop accessories directly from us, alongside exploring official AT&T options.

5. Can I pick up my device at a physical AT&T store?

Yes. If you choose an in-store pickup option, your device will be available at one of our authorized AT&T retail partner locations. You’ll also get the benefit of in-person support from AT&T-trained representatives.

6. What accessories do you sell directly?

We sell a wide range of third-party accessories (cases, chargers, screen protectors, earbuds, etc.) that we ship directly to you. If you’re looking for official AT&T accessories, those are available through the AT&T website or in partner retail stores.

7. What kind of support do you provide?

For AT&T services and devices → Support is provided by AT&T and its authorized retailers.

For accessories purchased directly from AttGuru.com → We handle all shipping, returns, and warranty-related support.

For general questions → We provide guides, tutorials, and free consultations to help you make the most of your AT&T experience.

8. How do consultations work?

We offer free online consultations where our experts guide you in:

Choosing the best AT&T plan for your needs.

Deciding which device fits your lifestyle.

Learning tips to save money on your AT&T services.

Getting setup help for your new device or accessories.

9. Do you have physical locations?

No, AttGuru.com does not operate its own storefronts. Instead, we work with authorized AT&T retailers who have physical locations. You may pick up your device from them or have it shipped directly to you.

10. How do returns and exchanges work?

AT&T Devices & Plans → Returns and exchanges follow AT&T’s official policies. You will complete these directly with AT&T or the partner store where you purchased.

Accessories bought from AttGuru.com → You can return or exchange them directly through us, based on our return policy.

11. Is AttGuru.com affiliated with AT&T?

AttGuru.com is an independent platform that works with authorized AT&T retailer partners. While we are not AT&T itself, we ensure that all devices and plans are fulfilled by official AT&T channels.

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